Refund Policy

All credit pack purchases are final once your payment succeeds and credits are added to your account — whether or not you have used those credits — except in the limited situations described below. As required by California law, we're stating this plainly and up front: bettershell.ai does not offer refunds, returns, or exchanges on completed credit pack purchases except as described in this Refund Policy.

What This Policy Covers

This policy applies to all one-time credit pack purchases made through bettershell.ai via Stripe Checkout. bettershell.ai does not offer subscriptions, so there is nothing to "cancel" — every purchase is a single, completed transaction for a fixed number of credits.

No Refunds by Default

Once a credit pack purchase is successfully completed and the credits have been added to your account, that purchase is final. This applies whether you have used some, all, or none of the credits in that pack. We do not offer refunds simply because you changed your mind, no longer need the credits, or chose not to use them.

Exceptions

We will make it right in the following situations:

• Non-delivery due to our error. If your payment was successfully charged but the corresponding credits were not added to your account because of a technical error on our end, we will either (a) refund the charge in full, or (b) add the missing credits to your account — whichever you prefer. Just let us know which option you'd like when you contact us.
• Duplicate or erroneous charges. If you were charged more than once for the same purchase, or charged an incorrect amount due to a processing error, we will refund the duplicate or erroneous portion of the charge.
• Unauthorized or fraudulent charges. If your payment method was used without your authorization, contact us and we will investigate. If we confirm the charge was unauthorized, we will refund it.

Failed resume generation attempts — where the Service encounters a technical error and does not produce a result — do not consume a credit in the first place, so there is nothing to refund in that situation; you simply keep the credit and can try again.

How to Request a Refund

To request a refund under one of the exceptions above, email us at support@bettershell.ai with your account email address, the approximate date and amount of the charge, and a description of the issue. We aim to respond to refund requests within a reasonable time and will let you know the outcome.

Payment Processing

All payments are processed securely by Stripe. Stripe's own processing fees are not recoverable by bettershell.ai, and any approved refund will be issued to your original payment method through Stripe.

Effective date: July 11, 2026

Questions about this policy can be directed to support@bettershell.ai or by mail to:

Spencer Seay bettershell.ai 3830 Valley Centre Dr #705 San Diego, CA 92130