Refund Policy

Passes are final once they start. If you were charged by mistake, or a problem on our side stopped your pass working, we'll refund you in full. For anything else, email support@bettershell.ai; we read every request.

You agree to this policy at checkout, before you pay.

What This Policy Covers

This policy covers every purchase made on bettershell.ai through Stripe Checkout: the 30-day pass, and the credit packs sold before it. bettershell.ai does not offer subscriptions, so there is nothing to cancel — every purchase is a single payment, and a pass never renews.

Final Sale

A pass starts as soon as your payment succeeds (or, if you already hold one, when that one ends) and gives you unlimited tailored resumes for 30 days. Once it has started, a pass is final: we do not refund it because you changed your mind, found a job, or used it less than you expected. The free resumes every account gets are there so you can see what you are buying before you pay.

Credit packs bought before the pass existed are final in the same way once their credits are in your account, whether or not you have used them.

When We Always Refund

We will refund you in full when:

• You were charged by mistake. You were charged twice for the same purchase, charged the wrong amount, or charged for a purchase you did not make. If a charge was not authorized by you, tell us and we will refund it once we have confirmed it.
• A problem on our side stopped your pass working. Your payment went through but your pass or credits never arrived, or the Service did not work for you because of a fault on our end that we could not fix for you. If you prefer, we can instead restore what you paid for.

A resume that fails to generate because of a technical error does not use one of your free resumes or credits, so there is nothing to refund for it — you can simply try again.

Everything Else

If you want a refund for any other reason, email us. We read every request and decide each one on its facts; nothing in this section promises a refund.

Charges Flagged as Fraud

If our payment processor warns us that a charge is likely fraudulent, we may refund it straight away and end the pass or remove the credits it bought.

What a Refund Does

A refunded pass ends when the refund is made. If you hold another pass queued after it, that one starts right away instead. A refunded credit pack's credits are removed from your account.

Disputed Charges

If you dispute a charge for a pass with your bank or card issuer, the pass ends when the dispute is opened, and any pass queued after it starts right away instead. If the dispute is decided in our favor, we give the pass back.

How to Ask

Email support@bettershell.ai with your account email, the date and amount of the charge, and what went wrong. Please contact us before disputing a charge with your bank — we can usually sort it out faster. Approved refunds go back to your original payment method through Stripe.

Nothing in this policy limits any rights you have under the law where you live.

Effective date: October 12, 2026

Questions about this policy can be directed to support@bettershell.ai or by mail to:

Spencer Seay bettershell.ai 3830 Valley Centre Dr #705 San Diego, CA 92130